Borama Revenue Enhancement — SUIDAC City Alliance
End-to-end revenue enhancement program modernizing tax assessment, billing, and collection systems to strengthen Borama Municipality's own-source revenue under the SUIDAC City Alliance.
Diagnostic, redesign, and implementation support for Borama's full revenue value chain — covering legal basis, assessment, billing, collection, enforcement, and citizen-facing transparency — within the SUIDAC City Alliance framework.
How the engagement was structured.
- Stage 01Revenue Diagnostic
Full mapping of every revenue stream — legal basis, assessment process, billing channel, collection point, leakage risk — producing a quantified diagnostic of the revenue value chain.
- Stage 02Process Redesign
Standard operating procedures rewritten end-to-end, with control points, segregation of duties, and reconciliation cycles built into the workflow.
- Stage 03Billing & Collection Modernization
Modernized billing tied to the property registry, structured collection channels, and reconciliation discipline between the cash office and the general ledger.
- Stage 04Enforcement & Citizen Transparency
Graduated enforcement protocols paired with citizen-facing transparency — receipts, posted rates, and complaint channels that reduce political risk and build the legitimacy reforms need.
- Stage 05Capacity & Coaching
Embedded coaching of revenue staff through several billing and collection cycles — moving the system from project-supported to municipally owned.
Work streams delivered
- Revenue value-chain diagnostic
- SOPs for assessment, billing, collection
- Reconciliation & control framework
- Billing-system modernization
- Enforcement protocols
- Citizen-transparency tools
- Staff coaching & training
Outputs handed over
- Revenue diagnostic report
- Redesigned SOPs & control framework
- Modernized billing process
- Enforcement & transparency protocols
- Trained municipal revenue cohort
- Sustainability handover plan